User and Application Support Analyst

The World Intellectual Property Organization (WIPO) is hiring a User and Application Support Analyst at the P3 level within its Business Applications Division in Geneva, Switzerland. The primary mandate of this role is to deliver advanced technical and functional support, ensure operational stability, and drive continuous improvement across WIPO's core intellectual property systems. The selected candidate will manage end-user support, troubleshoot complex system incidents, oversee scheduled batch procedures, and coordinate release deployments in close collaboration with internal technical teams and external partners. Qualified candidates must possess a first-level university degree in computer science, information technology, or a related field, coupled with a minimum of six years of professional experience in enterprise application support (or four years with an advanced degree). Essential technical proficiencies include relational databases, SQL, Java, XML processing, application monitoring, and hands-on familiarity with ticketing frameworks such as Jira. Strong analytical, root cause analysis, and multi-tasking capabilities in high-pressure environments are required. This appointment is structured as a two-year fixed-term international civil service post, renewable up to a cumulative maximum of five years. It offers an attractive tax-exempt annual compensation package totaling $115,610 USD (comprising a base salary of $64,121 USD plus a Geneva post adjustment of $51,489 USD).